(a) You notify us that you wish to return the product(s) within 7 working days of receiving your order.

(b) You ship the product(s) back to us within 3 working days of receiving a confirmation email with the return address.

(c) The returned product(s) is unused, in its original packaging, and in a condition that would allow us to further sell on the product(s).

(d) You comply with the procedure set out in this policy concerning the return of the product(s)

RECEIVED A FAULTY PRODUCT? WE’RE VERY SORRY ABOUT THAT!

All of our jewelry goes through a strict quality control procedure before it is dispatched to you. If you receive a damaged or faulty piece, please send us a clear photo of the fault within 7 working days of receiving your order, and we will assess a refund on a case by case basis.

RETURNS PROCEDURE

To take advantage of your rights under this policy, you must send us an email with the following information: product(s) Id, order number, photo if applicable, and the reason for return. We will then respond within 2 working days, notifying you of the return address the products need to be sent to. You will be responsible for paying postage costs associated with returns under this policy. We will only pay for return postage for the product(s), which are faulty or sent in error.

REFUNDS

1. We will issue a refund for the price you paid to us regarding any product(s) returned adequately by you following this policy.
2. We will not issue a refund for the original delivery charges or import/duty tax relating to the returned product(s).
3. We will not issue a refund for any costs incurred in returning the product(s) to us unless they are faulty or sent in error.
4. We will issue a refund via your original method of payment.
5. We will apply a 20% restocking fee except for defective products.
6. We aim to refund within 3 working days following the day we receive your returned product(s).
7. If you return a product in contravention of this, we will not issue a refund for the purchase price or exchange the product(s).