🔁 Refund & Cancellation Policy

At TFC JEWELLERY STORE, we value your satisfaction and stand by the quality of our 925 Hallmark Sterling Silver jewellery. If you are not completely happy with your purchase, we offer a smooth and transparent return and refund process.

🔹 Returns Eligibility

You may request a return or cancellation under the following conditions:

• Return or cancellation request must be made within 3 working days of receiving the product.

• The item must be unused, unworn, and in its original packaging with the invoice and product tag intact.

• Products must be returned in resalable condition with no signs of wear or damage.

• Custom-made, personalized, or engraved items are non-returnable unless defective.

🔹 How to Request a Return or Refund

To initiate a return or cancellation, please email us at:
📧 tfcjewellerystore@gmail.com
Include:

• Order number

• Reason for return/cancellation

• Clear images of the product (if damaged or defective)

Our support team will respond within 24–48 hours with the next steps.

🔹 Refund Process

• Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 3 working days to your original payment method.

• For COD (Cash on Delivery) orders, refund will be processed via bank transfer. Bank details will be collected during the return process.

🔹 Shipping Charges

• Shipping charges (if any) are non-refundable, except when the return is due to a defect or incorrect item received.

• In case of exchange or voluntary return, the customer may be responsible for return shipping charges.

🔹 Order Cancellation

• Orders can be cancelled before dispatch by emailing us at tfcjewellerystore@gmail.com.

• If the order has already been shipped, it will be treated as a return after delivery.

🔹 Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 24 hours of delivery

• Provide clear photos of the product and packaging

• We will replace the item or issue a full refund based on inspection

🔹 Important Notes

• Refunds will not be processed for items returned beyond the 3-day window.

• We reserve the right to decline a return or refund if the product does not meet return conditions.

• Refund timelines may vary depending on your bank or payment provider.

📞 Need Help?

We’re here for you! For any refund or cancellation questions, reach out to us at:
📧 tfcjewellerystore@gmail.com

Effective Date: July 26, 2025
Brand: TFC JEWELLERY STORE
Contact: 📧 tfcjewellerystore@gmail.com